Customer Care & Support

We Are Here to Assist Your Sound Journey

Connect directly with our dedicated audio gear advisors and technical support team for prompt assistance with headphones, order updates, and product recommendations.

Tundrabits Audio Equipment
Direct Communication

Get in Touch with Tundrabits

Have questions regarding our acoustic gear, technical specifications, or shipping timelines? Our audio specialists and customer support representatives are available to provide direct assistance.

Headquarters

Visit our operational office and showroom for direct product previews and inquiries.

40, Oxford Street, Collingwood, 3066, Australia

Phone Support

Speak directly with our acoustic experts Monday through Friday from 9:00 AM to 6:00 PM.

Email Inquiries

Send us your general inquiries, commercial partnerships, or audio advice requests anytime.

Service Hours & Details

Dedicated Client Assistance

Working Schedule

Monday – Friday: 09:00 AM – 06:00 PM

Saturday: 10:00 AM – 04:00 PM

Sunday: Closed

Technical Guidance

In-depth technical consultation on active noise cancellation, Bluetooth codecs, DAC matching, and ergonomic fit.

Order & Dispatch Inquiries

Review parcel dispatches, transit updates, and courier handovers in real time.